Shipping & Return
Lead times varies from 3 - 10 business days depending on the item you purchase. GROUND shipping will take approximately 3-7 business days. FREIGHT shipping / LTL will take approximately 4-10 business days. Delivery is CURBSIDE only. The carrier will contact you to set up an appointment for delivery. Please make sure your phone is active to avoid delay and paying storage fee.
All packages must inspect immediately. Please make sure the number of boxes you have received are matched with the number of boxes noted on the delivery receipt. If there is missing boxes, you must write how many boxes are missing on the receipt or otherwise we won't be able to send a replacement for missing items.
If item is found damaged while driver is present, YOU MUST REFUSE THE ENTIRE PACKAGE. You must notate on the delivery receipt states "Item is damaged" and take photos of damaged item prior the driver takes the damaged item. We are unable to process the damage claim to the manufacturer without the note on the receipt and damaged photos provided to us.
If you found Concealed Damage or Defect Items or missing Parts, please email or call customer service at 1-800-752-7187 within 3 business days after receiving the package. You must provide photos of damaged item and the outside box of damaged item through email.
Damage/Defect/Missing items must report within 3 business days after receiving the package or otherwise the manufacturer will refuse the claim. If item was proven damage/defect, we will ship the replacement for damage/defect parts only.
We will make every effort and use every good measure to deliver your order on time. LuxVanity will not responsible for any delay of the shipment during transit, for any reasons including, but not limited to, negligence by the shipping carrier, employee strikes and or weather.
Cancellations or change orders must be made within 24 hours or before the item has shipped to avoid shipping charge.
Returns for All Products can be accepted for any reasons other than damaged or defect within 30 days of the delivery date for an exchange or a refund.
All Air Tubs can be returned for any reasons other than damage or defect within 3 days ONLY or otherwise Sale is FINAL.
Returns are subject to a minimum restocking fee of 25% and Customer must pay Return Shipping.
All returns require a Return Merchandise Authorization (RMA). Item must return as new, uninstalled, unopened packing and perfect condition. Please do not return the item until you receive an RMA# and Return Shipping Address from us.